Nobody likes delays. In fact, most people truly hate them. One of the worst things about dealing with a delay or seeing your flight canceled—besides the tedious wait at the airport for updates from whichever airline you’re flying with—is just how unpredictable delays and cancellations can be.
One moment you’re returning from a relaxing two-week holiday in Bali, the next you’re facing a stressful ten-hour wait in an airport terminal. But a delay doesn’t mean you’re stranded; you do have options. Here are some practical steps you can take if your flight is delayed or canceled.
1. Catch the Next Available Flight
If you’re experiencing a major delay or cancellation, you may be entitled to board the next available flight, even on a different airline. Speak with your airline’s customer service to see if they can rebook you. Sometimes, it’s in their best interest to get you to your destination quickly. If that’s not possible, they’re usually required to offer some form of compensation—which leads us to the next point.
2. Request Compensation
If your delay or cancellation is significant, you may be eligible for financial compensation. Many travelers don’t realize that airlines—including low-cost carriers—are legally obligated to reimburse you for disruptions under air passenger rights. Compensation will depend on your location, but generally applies to flights departing from or arriving at a European airport. The amount varies based on the duration of your delay and the length of your missed journey.
3. Stay at a Hotel
After requesting compensation and arranging a new flight, why not enjoy a night in a hotel—courtesy of the airline? If your delay is long enough, most airlines will put you up in a nearby hotel. While it may not be a luxury stay, free is free. Transport to and from the hotel, meals, and other basics you need until your new flight are usually covered.
4. Take a Day Trip
If you’re stuck near an interesting city, make the most of your situation with a quick sightseeing trip. Whether it’s dinner in a neighborhood you’ve never visited or a short city tour, exploring is much better than spending endless hours at the airport. If you have the time—even a full day—consider fitting in a mini-excursion.
5. Get Free Food
Delayed and hungry? Choose a restaurant and eat—your airline will pick up the bill. Pay upfront, keep your receipts, and submit them to the airline’s customer service for a refund. Alternatively, ask at the service desk in the airport; they may give you meal vouchers for airport restaurants. Either way, don’t go hungry just because your flight’s late.
6. Catch Up on Work
If you work remotely and have your laptop, turn this waiting time into something useful. Almost all modern airports have reliable, free Wi-Fi and plenty of power outlets to keep your devices charged. You might not tackle your biggest tasks, but catching up on emails will help you save time once you reach your destination.
7. Check Your Travel Insurance
Do you have travel insurance? We hope so, as it offers several advantages. Crucially, good insurance will cover you for delayed or canceled flights—even outside Europe—so you can claim compensation regardless. Contact your insurer as soon as you’re aware of the delay and keep all supporting documents, like your boarding pass; you may need them when filing your claim.
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8. Treat Yourself
Instead of getting frustrated or stressed, indulge in something cozy or even a little luxury. Many airports have wellness centers, massage parlors, and upscale lounges. If you have the budget—and you definitely have the time—consider relaxing in style. And if spas or saunas are out of your price range, a drink or two at the bar is always within reach. You deserve it.
