Wizz Air relies on Messenger chatbot for customer service

Wizz Air announced that its chatbot, the virtual assistant Amelia, is now available on Facebook Messenger.

Thanks to Amelia, all Wizz Air passengers will be able to request information easily and quickly, as well as manage all the details of their flight.

Renamed in honor of Amelia Earhart, the famous American aviator and the first woman to fly solo across the Atlantic Ocean, the Wizz Air chatbot on Facebook Messenger is the new channel through which customers can ask questions about their bookings, flight status, and the products and services offered by Wizz Air. To interact with Amelia, simply send a direct message on Wizz Air’s Facebook page or search for Wizz Air within Messenger. The virtual assistant is available in English, Italian, and German on various pages of the wizzair.com website and is the fastest and easiest way to get answers directly from the airline.

Andras Rado, spokesperson for the Wizz Air group, stated: “We are pleased to offer our customers another tool to contact us regarding reservations, flight information, and to receive more details about products and services. All our investments in automation and digitalization are aimed at enhancing the user experience. The Facebook Messenger chatbot provides an easy and quick way for customers to get information on managing all aspects of their flights, such as changing or adding baggage to their reservation or checking their flight status. Wizz Air is now committed to expanding Amelia’s expertise and supporting its passengers with a growing range of self-service options.

Wizz Air, the fastest-growing airline in Europe, operates a fleet of 144 Airbus A320 and A321 aircraft. A team of aviation industry professionals offers superior service and very low fares, making Wizz Air the preferred choice for 10.2 million passengers in the fiscal year ending March 31, 2021. Wizz Air is listed on the London Stock Exchange under the ticker WIZZ. The company was recently named one of the ten safest airlines in the world by airlineratings.com, the only agency worldwide for safety and product rating, airline of the year 2020 by ATW, the most coveted award that an airline or individual can receive, recognized by individuals and organizations for outstanding performance, innovation, and superior service, and the most sustainable airline in the aviation sector in 2021 by World Finance Magazine.