Transavia and TripAdvisor, flight reviews underway

Transavia and TripAdvisor collaboration begins on the new airline review platform of the American corporation.

The airline Transavia has launched a collaboration with TripAdvisor to encourage its customers to use the new airline review platform and flight experience sharing.

Transavia, which is the largest low-cost airline in Europe to join the TripAdvisor flight review platform. This way, it aims to establish a direct contact with its customers, allowing them to share their flight experiences.

The airline Transavia, by collecting customer feedback, is convinced that it can continuously improve its products and low-cost flight offerings.

“Open and transparent communication is an important factor and allows our customers to write a review in a simple and direct way,” says Paul de Raad, Marketing and eCommerce Manager at Transavia.

“We proactively seek feedback and opinions from consumers that will help us to continuously improve our product. We already have a large and active customer base on our social channels: every week, we reach over four million people. Our followers on Facebook, Instagram, Twitter, and WhatsApp are highly engaged. Reviews of airlines on TripAdvisor will help us interact even more with our customers by responding, if necessary, to their questions in reviews,” states De Raad. Passengers will receive an invitation from Transavia after their flight to share their opinion about the flight experience on TripAdvisor.

“We want to help travelers understand and choose the best flight options beyond prices, by sharing passenger reviews and photos, and providing detailed information about additional services,” said Andrew Wong, head of airline partnerships at TripAdvisor Flights. “By encouraging customers to share their opinions, Transavia will give travelers worldwide the tips they need to book a flight with their airline.”

Transavia Airline

Transavia, part of the Air France / KLM group, offers scheduled and charter flights from its six bases in the Netherlands and France to 110 destinations in Europe and North Africa. Founded in the Netherlands in 1965, Transavia has over 50 years of operation and is the affordable and accessible low-cost airline in Europe, characterized by its attentive and friendly style, service, and focus on digital. Transavia offers tickets at affordable fares for both leisure and business travelers, combined with optional paid additional services. Transavia transports about 11.5 million passengers annually and operates a modern, environmentally conscious fleet. In the Netherlands, the airline flies from Amsterdam Schiphol, Rotterdam/The Hague, and Eindhoven airports; in France, Transavia operates from Paris, Nantes, and Lyon. The Munich base in Germany has been operational since March 2016. In Italy, Transavia serves airports in Bari, Bologna, Catania, Naples, Palermo, Pisa, Rome, Turin, Venice, Verona, and Olbia.