<\/span><\/h2>\nAccording to art. 28, paragraph 5 of decree law no. 9 of March 2, 2020, the organizer can offer an alternative package, refund the amount, or issue an voucher<\/em>. The wording of the article does not seem to leave the choice of refund method to the consumer, however, the issuance of an voucher<\/em> remains an alternative and not an obligatory choice.<\/p>\n<\/span>2) For the canceled vacation, the organizer issues me a voucher – how long is it valid for?<\/strong><\/span><\/h2>\nThe voucher must be used within 1 year from the date of issuance, but in our opinion, this does not mean that the trip must be completed within that period.<\/p>\n
<\/span>3) The booked package tour has been canceled, the tour operator issues me a voucher for the price of the vacation, but I have not yet paid the full amount. Do I have to pay everything before receiving the voucher?<\/strong><\/span><\/h2>\nArticle 1463 of the Civil Code states that in contracts with mutual prestations, if one of them ceases to be performed due to a reason not attributable to the party that must perform it, the cause justifying the counter-performance also ceases. Therefore, the traveler is not obliged to settle the balance and has the right to a refund of amounts already paid.<\/p>\n
<\/span>4) I booked a package tour with a tour operator based in another EU country, but due to the Italian travel ban, I could not depart. Do I still have the right to a refund\/voucher?<\/strong><\/span><\/h2>\nWe believe that in this case, Italian citizens have the right to a refund as the travel ban or entry restrictions in a country constitute an exceptional circumstance not attributable to the traveler that makes the service impossible to use.<\/p>\n
<\/span>5) I booked a trip for mid-April – can I cancel it for free?<\/strong><\/span><\/h2>\nFree cancellation is only possible for trips departing until April 3rd. For cancellations without penalties for trips scheduled after this date, this option will only be valid if the current bans on the national territory and in the destination countries are extended to include the respective departure or stay dates.<\/p>\n
<\/span>6) I booked a tourist package departing at the end of April and paid only a deposit. Now the organizer asks me to pay the balance – can I refuse to pay?<\/strong><\/span><\/h2>\nSince only trips up to April 3rd can be canceled free of charge, the payment of the balance should be made because it is contractually due. Given the uncertain situation and its ongoing evolution, we recommend contacting the organizer in writing and verifying the possibility of postponing the payment of the balance.<\/p>\n
What to do for booked flights<\/h4>\n<\/span>1) I booked a flight departing before April 4th. Considering I cannot travel, do I have the right to a refund of the ticket?<\/strong><\/span><\/h2>\n