After analyzing millions of customer reviews, Booking.com has announced that it will deliver 1.147.344 Traveler Review Awards for 2021, to recognize partners in 220 countries and territories who have made travelers' experiences memorable, whether by offering a place to stay, a rental car or an airport taxi. The number and provenance of the ninth edition of this award is a powerful testament to the dedication and resilience of Booking.com partners, who have managed to deliver incredible travel experiences in every corner of the globe in a year of incalculable challenges for the entire sector.
With so many incredible winners, including 15.1801 in Italy, Booking.com reveals the keys to a great stay, the friendliest places in Italy and the incredible and diverse offering represented by partners who will be able to proudly display a 2021 Traveler Review Award .The countries with the highest number of winners for 2020 include, among others: Italy (151.801), Spain (81.341) French (77.687) Germany (63.829) Croatia (52.992) UK (48.649) and USA (43.572)
Contents
The key factors of a stay
Booking.com's Traveler Review Awards 2021 reveal travelers' preferences during the past year, and let us discover that Italian customers appreciated the staff, location and location most when they reviewed on the Booking.com platform the awarded structures: these are the aspects that obtained the highest score among the categories evaluated after the stay. These preferences are in line with global trends, which confirm that staff is the highest rated factor among 2021 Traveler Review Award winners, followed by cleanliness and location. As consumers on average are increasingly health and hygiene conscious, it's no surprise that winners achieved a cleanliness score 17% higher than the average score for non-winners. This suggests that cleanliness could be a differentiator for a more than perfect welcome.
The friendliest destinations of 2021
Based on the percentage of facilities that received a Traveler Review Award 2021, Booking.com is revealing the friendliest places on Earth so travelers can experience the best in hospitality and friendliness when it's safe to travel again. There Taitung County (Taiwan), the Tasmania (Australia), The Prešov Region (Slovakia), TheHigh Austria, the New Scotland (Canada), L'Iowa (United States), the province of Chubut (Argentina) to Minas Gerais (Brazil): these places demonstrate how hospitality can truly be found in every corner of the globe.
Italy
Booking.com can also reveal which places are the friendliest in Italy based on customer reviews. These wonderful destinations they touch every corner of the country, with a boom in mountain resorts as well as small and medium-sized cities offering wide-ranging cultural and naturalistic activities. At the top of the list with the highest percentage of eligible properties that have won an award is Colfosco, Trentino Alto Adige always followed in the same region by Sixth, Schenna, St. Lorenzen, Matera in Basilicata, Cremona in Lombardia, Nuoro in Sardinia e Arraba in Veneto.
Le destinations were sorted by the total percentage of 2021 Traveler Review Award winners compared to the total eligible properties in that same destination (for accommodations only). The mete they also had to have an average number of winners above the average (50 at least) and an attempt was made to maintain a certain fairness from a geographical point of view.
Unique homes, apartments and accommodations remain favorites among travellers
While hotels remain the second most awarded accommodation type globally for 2021, for the fourth consecutive year, four of the five most awarded property types worldwide are unique accommodations: apartments (484.243), hotels (175.748), holiday homes (123.145), guest houses (94.003), bed and breakfasts (78.903). The most awarded accommodation types in Italy for 2021 include apartments, bed and breakfasts, holiday homes, hotels and guest houses.
I bed and breakfast, farmhouse restaurants, country houses, inns and landlords represent the most welcoming accommodation types globally, demonstrating how memorable unique stay experiences are for travelers around the world. Property categories ranked by total percentage of 2021 Traveler Review Award winners compared to total eligible properties in that segment.
Alternative accommodations generated 30% of all new bookings in Q2020 XNUMX, and Booking.com is proud to offer so many unique stay experiences that treat travelers to superior hospitality.
Transportation providers continued to keep travelers moving
Recent research by Booking.com shows that a small portion (7%) of Italians took a road trip in 2020 (a percentage slightly lower than the global average of 24%). Furthermore, 38% of Italians traveled more domestically in 2020 compared to 2019, in line with the global rate of 32%.
Research commissioned by Booking.com and conducted independently on a sample of 47.728 people in 28 markets (1.997 in USA, 1,987 in Canada, 1.999 in Mexico, 2.003 in Colombia, 1.996 in Brazil, 2.002 in Argentina, 1.994 in Australia, 985 in New Zealand, 1.993 in Spain, 1.993 in Italy, 1.993 in French, 1.984 in UK, 1.989 in Germany, 1.977 in the Netherlands, 983 in Denmark, 986 in Sweden, 998 in Croatia, 1,997 in Russia, 999 in Israel, 1,997 in India, 1.992 in China, 991 in Hong Kong, 1.991 in Thailand, 1.977 a Singapore, 998 in Taiwan, 953 in Vietnam, 1.990 in South Korea and 1.987 in Japan). To participate in the survey, you needed to be at least 18 years old, have taken at least one trip in the last 12 months and have made your own travel decisions or been involved in these choices. The survey was available online in November 2020.
As road trips and domestic travel have become more common over the past year, Booking.com is aware of the immense challenge its partners providing transportation options have faced, including increased customer demand in some markets, the rapid introduction of more rigorous cleaning measures between rentals, the provision of masks and disinfectants and the minimization of contact with customers due to social distancing.
This year, 2.100 rental points available on Booking.com, which offers rental cars in 160 countries around the world, were awarded. The most awarded car rental locations globally include Christchurch Airport (New Zealand), Coolangagtta Gold Coast Airport (Australia), Phuket Airport (Thailand), Queenstown Airport (New Zealand), Orlando International Airport (United States), Tenerife North Airport (Spain), Thessaloniki Airport (Greece), the airport of Santorini (Greece), Paphos Airport (Greece) and Larnaca Airport (Cyprus). Even airport taxis, available in over 800 destinations around the world, they are recognized for their exceptional service, with 2.830 drivers from 18 suppliers winning a Traveler Review Award.
Information for the award
To receive a Award, the accommodation and car rental locations had to have a minimum average score of 8 (out of 10), based on at least 3 and 5 reviews respectively, calculated as of 23pm (CET) on 59 November 30. To receive an Award, airport taxis they had to have a minimum average score of 2020 (out of 4,5) and have completed at least 5 trips, by 2.000pm (CET) on 23 November 59. Only customers who have actually stayed in a property or rented a car or used a taxi can leave a review on Booking.com. Reviews are never edited or retouched in any way. Other users can use them as a reference and authentic testimony to know what it is like to stay in an accommodation or use a particular transportation provider offered by Booking.com.
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